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Update on Our Wireless Woes

No new meat to report, but there is some movement. Aruba sent out another team of engineers, and we’ve finally managed to get high-level contacts between Aruba’s engineers and Apple’s. Unfortunately, there’s not a whole lot of news to report, but at least we’re getting solid feedback from both camps that they’re working together on the problem. Finally! It only took an exasperated Executive Mail Bomb from our network admin to Aruba to get the ball rolling. (But, credit to them, their response was immediate.)

Also, since our worst problems were with FirstClass connections dropping, the Aruba engineers are trying to make some headway with FirstClass’s engineers to see what can be improved on their end. I hold out no hope that FirstClass is capable of doing anything to un-F*ck their communication protocol, but we’ll see.


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